On Intentional Excellence.
En route to PHX, I couldn't locate my headphones. it happens.
✈️ Sliding through security thanks to a few very kind TSA agents, my search was on.
I saw a nice employee at the first restaurant I passed. I asked if they would mind sharing their recommendation on an electronics shop for a decent pair of great sound + noise-cancelling headphones.
He and his friend pointed me in the right direction. 👍 Excellent level of assistance...to a non-customer!
The young woman offered help as I entered her store. It was clear she could guide me through the dozens of selections.😳
Minutes later, she opened the box and had me ready to go as I put my credit card 💳 away. She was delivering excellence with her exceptional service and helpfulness.
My next stop? Dunkin for a fresh coffee. I was asked for my order while in the rather short line. Each staff member was friendly, efficient and clearing working well together. Seamless, thoughtful, friendly service at Dunkin' from this excellent CLT team.
Now to pick up a snack, I found a newer and very sharp fresh to-go only spot, Beatrice Market.
Thrilled to secure a turkey, cheese, egg white englush muffin...I was smiling as I went to pay.
A flight attendant was next up.
Thinking of her busy day and all the passengers she will be serving, I paid for hers. My American Airlines Flight Attendants are always ⭐️⭐️⭐️⭐️⭐️
It's amazing how we can all make an ordinary day very special. I nearly forgot my incredibly sweet Uber driver. So many people have already made my travel day a joy...by design. They intentionally chose an Excellence mindset.
Off to AutoVate to share more of the same energy and keep the momentum alive.
Safe travels, friends and enjoy your day.
-Laurie
